Halifax Boiler Doctor
Serving Halifax and the surrounding area

Last updated: 12 March 2026

Please read these Terms and Conditions carefully before using our services or website. By engaging Halifax Boiler Doctor to carry out any work, or by using our website at halifaxboilerdoctor.co.uk, you agree to be bound by these terms.

1. About Us
Halifax Boiler Doctor is a gas and heating engineering business operating in Halifax, West Yorkshire, and the surrounding area. We are registered with Gas Safe Register, the official gas registration body in the United Kingdom. Our Gas Safe registration number is 210990 and on all engineer ID cards.
References to “we”, “us” or “our” in these terms mean Halifax Boiler Doctor. References to “you” or “your” mean the customer.

2. Our Services
We provide the following services:
Boiler installation, repair, and servicing
Central heating installation and repairs
Gas Safety Certificates (CP12) for landlords and homeowners
Landlord gas safety checks
Powerflush and radiator services
General plumbing works

All gas work is carried out by Gas Safe Registered engineers only, as required by the Gas Safety (Installation and Use) Regulations 1998.

3. Quotes and Estimates
All quotes provided by Halifax Boiler Doctor are subject to the following conditions:
Quotes are valid for 30 days from the date of issue unless otherwise stated.
Quotes are based on the information available at the time. If additional issues are discovered during the work, we will inform you before proceeding and agree on any additional costs.
Written quotes take precedence over verbal estimates. Verbal estimates are given in good faith but are not binding.
Parts and materials quoted are subject to availability. If a specified part is unavailable, we will advise you of suitable alternatives.
Quotes do not include any consequential costs arising from access requirements, such as scaffolding or specialist equipment, unless explicitly stated.

4. Booking and Appointments
When you book an appointment with us:
We will confirm your appointment by telephone, email, or text message.
Appointment times are given as estimates. While we aim to arrive at the agreed time, we cannot guarantee exact arrival times due to the nature of emergency and ongoing works.
If we need to cancel or rearrange an appointment, we will give you as much notice as possible.
If you need to cancel, please give us at least 24 hours’ notice. Late cancellations (under 24 hours) or failure to be present at the property may result in a call-out charge.

5. Payment Terms
Our payment terms are as follows:
Payment is due upon completion of works unless a prior written payment arrangement has been agreed.
We accept payment by bank transfer, card, or cash.
For larger installations or projects, we may require a deposit of up to 50% before work commences. This will be confirmed in writing.
Invoices not paid within 14 days of the due date may incur a late payment charge in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
If payment is not received, we reserve the right to suspend or cancel further works and, where appropriate, to recover outstanding amounts through a debt recovery process.
Any queries relating to invoices must be raised within 7 days of receipt.

6. Your Responsibilities
To enable us to carry out work safely and effectively, you agree to:
Provide safe and reasonable access to the property, appliances, and relevant pipework.
Ensure the property is safe for our engineers to work in.
Advise us of any known hazards, including asbestos, structural concerns, or prior gas incidents.
Ensure any relevant pets are secured away from the work area.
Provide accurate information about any previous work carried out on the appliances or system.
Ensure an adult (aged 18 or over) is present at the property throughout the work.

7. Our Liability
Halifax Boiler Doctor carries public liability insurance. However, our liability to you is subject to the following limitations:
We are not liable for pre-existing faults, defects, or damage that were present before we commenced work.
We are not liable for any indirect or consequential losses, including loss of earnings, accommodation costs, or business losses.
Our total liability to you in connection with any single service shall not exceed the amount paid by you for that service.
We are not responsible for damage caused by access requirements that were reasonably necessary to carry out the work (e.g., minor redecoration following pipe work).
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under applicable UK law.

8. Guarantees and Warranties
We stand behind the quality of our workmanship:
Labour is guaranteed for 12 months from the date of completion, unless otherwise stated in writing.
Parts and components are subject to the manufacturer’s warranty. We will assist you in making a warranty claim where applicable.
Guarantees are void if the appliance or system has been tampered with, incorrectly serviced, or damaged by a third party following our works.
Guarantees do not cover fair wear and tear or damage caused by limescale, corrosion, or system contamination where these were pre-existing conditions.

9. Gas Safety Certificates
Gas Safety Certificates (CP12) are issued following an inspection of the gas appliances at the property. Please note:
A certificate confirms the safety of the appliances inspected on the date of the inspection only. It does not constitute a guarantee of future performance.
If we identify an unsafe appliance during an inspection, we are legally required to take appropriate action, which may include disconnecting the appliance. This is a legal requirement under Gas Safety Regulations and is not subject to negotiation.
Landlords are legally required to obtain a Gas Safety Certificate annually under the Gas Safety (Installation and Use) Regulations 1998. It is the landlord’s responsibility to ensure compliance.

10. Website Use
By using our website at halifaxboilerdoctor.co.uk you agree that:
The content on the website is provided for general information purposes only and does not constitute professional advice.
You will not use the website for any unlawful purpose.
We reserve the right to update, change, or remove website content at any time without notice.
We are not responsible for the content of any third-party websites linked from our site.

11. Intellectual Property
All content on our website, including text, images, and logos, is the property of Halifax Boiler Doctor or its licensors and is protected by UK copyright law. You may not reproduce, copy, or distribute any content from our website without our prior written consent.

12. Data Protection
We take your privacy seriously. Please refer to our Privacy Policy (available on our website) for full details of how we collect, use, and protect your personal data. By using our services or website, you acknowledge and agree to our Privacy Policy.
We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

13. Complaints
We always aim to provide an excellent service. If you are unhappy with any aspect of our work, please:
Contact us in the first instance by telephone [07980 860043] or email halifaxboilerdoctor@sky.com to allow us to resolve the matter directly.
If we are unable to resolve your complaint informally, please send a formal written complaint to our business address. 11 Hedge Top Ln, Northowram, Halifax HX3 7ER
We will acknowledge your complaint within 5 working days and aim to resolve it within 28 days.
If your complaint relates to our Gas Safe registration, you may also contact Gas Safe Register directly at www.gassaferegister.co.uk.

14. Governing Law
These Terms and Conditions are governed by the law of England and Wales. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to These Terms
We reserve the right to amend these Terms and Conditions at any time. The current version will always be available on our website. Continued use of our services after any changes constitutes your acceptance of the updated terms.


Halifax Boiler Doctor | 11 Hedge Top Ln, Northowram, Halifax HX3 7ER | halifaxboilerdoctor.co.uk